FAQ
đŹ Frequently Asked Questions
đ Orders & Payment
Q: What payment methods do you accept?
We accept all major credit cards, debit cards, Shop Pay, and Afterpay.
Q: I didnât receive a confirmation emailâwhat should I do?
Please check your spam or promotions folder. If you still donât see it, contact us at hello@welldrop.co.nz and weâll resend your order confirmation.
đ Shipping & Delivery
Q: Where do you ship to?
We currently ship New Zealand-wide. At this time, we do not offer international shipping.
Q: How long will my order take to arrive?
Once dispatched, orders typically arrive within 2â5 business days, depending on your location. Youâll receive a tracking number as soon as your order is on its way.
Q: How much does shipping cost?
Shipping is calculated at checkout based on your delivery location and order size. We offer free shipping on orders over $75.
Q: How can I track my order?
As soon as your order ships, youâll receive a tracking link via email so you can follow its journey to your door.
đ Returns & Exchanges
Q: What is your return policy?
If thereâs an issue with your order, please reach outâwe want you to love your Welldrop experience.
đż Our Products
Q: Are your products safe for children or during pregnancy?
These herbal blends are not recommended while pregnant or breastfeeding. Always speak to a qualified health practitioner if taking any other form of medication. Not recommended for children unless used under the guidance of a qualified pracitioner.Â
Q: How should I store your products?
Keep them in a cool, dry place away from direct sunlight. Seal tightly after each use to preserve freshness.
Q: How are your herbal tinctures prepared?
Each tincture is carefully crafted using a traditional extraction process that combines ethanol and water in specific ratios, depending on the unique properties of each herb. This method allows for a broad-spectrum extraction, capturing both the water-soluble and ethanol-soluble constituents to preserve the plantâs full therapeutic potential.
All herbs are sustainably grown and sourced through reputable, high-quality supplier that meet strict standards for purity, potency, and traceability. Every step â from sourcing to blending â is carried out with care to ensure your tincture is both effective and true to the plantâs natural integrity.
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